What Information do we collect?
We collect information about you when you register with us, complete a form on our website. We may also collect information when you voluntarily provide feedback, participate in special offers or promotions, and when you contact us by email or telephone. Additionally, communicating with us via Social Media might give us permission to access information from those accounts or services, depending on your privacy settings, or the privacy notices for messaging services like Facebook, WhatsApp, LinkedIn or Twitter, etc. This & other website usage information is often collected using cookies – see below.
How will we use the information about you?
We will use this information to provide & improve the products or services requested, to respond to communications from you, to help improve the way we deal with you, and, if you agree, to email you about our other services and promotions that we think may be of interest to you. We use your information collected from our website to personalise your repeat visits to our website. We will never share your information for marketing purposes with companies outside of our organisation.
With your permission we would like to send you information about our products and services, together with details of news and promotions that we think will be of interest to you. We may use your data to contact you by email, telephone, text message and by direct mail. You may opt out at any time. If you no longer wish to be contacted for marketing purposes, please email us at firstname.lastname@example.org.
We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct an annual review to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it. Some or all of your data may be transferred to and stored on servers outside of the European Economic Area (“the EEA”). If we do store or transfer data outside of the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would within the EEA and under the GDPR.
In the course of our legitimate business activities, there may be a need for us to share, or give access to, your personal data to third parties that provide us with services or host our applications/software that you may access, for instance our mailshot service providers. We will never commercially sell your personal data to anyone else. However, we may need to disclose your details if required to by the police, HMRC, other regulatory bodies or security agencies.
The security of your data is of great importance to us. We take steps to protect your data by using encryption on our website and applications. Our websites are hosted in the UK and are monitored 24/7/365. The servers where they are stored includes firewall protection and secure monitoring software which generates alerts in the event of a hacking attempt or the detection of malware. We ensure that there are appropriate physical and technical controls in place to protect your data and we work within good practice, for example, confidential records collected on paper are securely stored, and securely disposed of, as appropriate.
Data Access and Corrections
You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email us at email@example.com. We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We may make a small administrative charge for these services.
Put simply, accepting cookies mean that a website will remember you. Cookies are text files that are transferred to your computer (or phone or tablet) to collect standard internet information and visitor behaviour traits. This information is used to track visitor use of the website and to compile statistical reports on website activity. Like most company websites, we may use “cookies” to help us improve our site, but we do not store any personal data in the cookies that we use. They make interacting with a website faster and easier for you, for example by automatically filling your name and address in text fields. It may also be used for the purpose of running re-marketing adverts to you about our products and services. You can set your browser not to accept cookies and can also remove cookies from your browser. However, if you do, some features on our website, and others, may not function as a result. You can find out more information about cookies and how to remove cookies by visiting allaboutcookies.org
Every effort has been made to ensure that our website is W3C compatible & are therefore cross-platform compatible – https://www.w3.org/standards/. This means that, in addition to working on any browser, they can also be accessed via mobile phones, screen readers and text browsers, interactive televisions, and other devices.
We do not collect any personal information that is classified as ‘sensitive’ under GDPR. For example, information about an individual’s: race; ethnic origin; politics; religion; trade union membership; genetics; biometrics (where used for ID purposes); health; or sexual orientation.